SHIPPING INFORMATION

Thank you for shopping at Metagirl Studio LLC. This Shipping Policy explains how we process and deliver your orders placed through metagirlstudio.com.

1. Order Processing Time

Orders are processed and shipped within 2 business days after payment is confirmed (excluding weekends and holidays).

2. Shipping Rates & Delivery Estimates

Shipping rates are automatically calculated at checkout through Shopify Shipping based on your location, order weight, and selected service, allowing you to review and confirm before completing the payment. We do not add handling fees — the rate shown at checkout is the exact rate we pay our carriers. Please note all delivery times are estimates.

3. Domestic Shipping (United States & Canada)

Carrier: UPS

Services offered at checkout may include: UPS Ground, UPS Standard, UPS 2nd Day Air, and UPS 3 Day Select.

Delivery time depends on the service selected and your location, typically 1–7 business days after dispatch.

4. International Shipping

Carrier: DHL Express

Delivery time varies by destination, typically 3–10 business days after dispatch.

Important: International orders may be subject to import duties, taxes, and fees levied by your destination country. These must be paid by the recipient. Metagirl Studio LLC is not responsible for any customs-related charges or for parcels rejected at customs. These charges are the customer’s responsibility and are not included in the shipping rate at checkout. If your country is not listed at checkout, please contact us at info@metagirlstudio.com. 

5. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear after dispatch.

6. Address Accuracy

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout. If a package is returned to us due to an incorrect address, reshipping costs will be charged to the customer.

7. Shipping Restrictions

We currently ship to most countries served by UPS and DHL. We do not ship to PO Boxes for UPS or DHL shipments. If your country is not listed at checkout, please contact us at info@metagirlstudio.com.

8. Delays

While we make every effort to deliver orders on time, carrier delays due to weather, customs inspections, or other unforeseen events are outside our control.

Questions about shipping? Reach out via our Contact page or email us info@metagirlstudio.com with your order number for further assistance.

RETURNS POLICY

At Metagirl Studio LLC, we are committed to providing high-quality products and providing as much product information as possible at the time of ordering. Please read our policy carefully before making a purchase.

1. All Sales Final

We hope you love your purchase, but we unfortunately do not accept returns, exchanges, or refunds for any reasons. While we aim to provide as much product information as possible, if you have any questions before placing your order, please contact us at info@metagirlstudio.com.

2. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us atinfo@metagirlstudio.com within 7 days of delivery, including your order number, a description of the issue, and clear photos, for further review.

3. Shipping Damage

If your order arrives damaged in transit, please keep all original packaging and contact us immediately at info@metagirlstudio.com so we can file a claim with the carrier.

4. Non-Returnable Items

Because all sales are final, no items are eligible for return or refund unless they fall under the “Defective or Incorrect Items” category above.

5. Legal Notice

In certain jurisdictions (including California), businesses that do not accept returns must clearly post their policy in a conspicuous place. This policy is displayed on our website, during checkout, and in your order confirmation email to meet those requirements. 

We reserve the right to change, edit and update our Returns policy at any time without notice.

Questions about Returns? Email us at info@metagirlstudio.com before purchasing if you have any concerns about our products or policies.